Privacy Policy

RACCO Heating & Air Conditioning
Effective Date: January 01, 2026
Website: https://raccoservices.com

1. Introduction

RACCO Heating & Air Conditioning, operated by RACCO Inc. (“RACCO,” “we,” “our,” or “us”), respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and retain information when you visit our website, request HVAC services, schedule maintenance, communicate with our office, or interact with our services.

2. Information We Collect

Depending on how you interact with RACCO, we may collect the following categories of information:

  • Contact information: Name, email address, telephone number, mailing address, and service address.
  • Service and account information: HVAC equipment details, service history, appointment records, maintenance agreements, estimates, invoices, payment records, and customer communications.
  • Payment information: Transaction records and information needed to process payments. Payment card and banking information may be handled by third-party payment processors.
  • Communications: Information you provide through telephone calls, email, text messages, website forms, and other communication channels.
  • Website and technical information: IP address, browser type, device information, cookies, and website usage information, where collected by our website or service providers.

We may collect information you provide directly, information generated while providing services, and information made available through our website and service providers.

3. How We Use Your Information

We may use personal information to:

  • Schedule, confirm, and manage HVAC appointments.
  • Provide heating, air conditioning, repair, installation, and maintenance services.
  • Administer Comfort Club memberships and other maintenance agreements.
  • Prepare estimates, invoices, statements, and payment records.
  • Process payments and manage customer accounts.
  • Send appointment confirmations, maintenance reminders, service updates, and other service-related communications.
  • Send promotional emails and text messages where permitted by applicable law and, when required, with your consent.
  • Respond to inquiries, requests, and customer service issues.
  • Maintain business records, prevent fraud, protect our systems, and comply with legal obligations.
  • Understand and improve our website, services, and customer experience.

4. Email and Text Message Communications

RACCO may use email and text messages for service-related communications, including appointment confirmations, scheduling updates, maintenance reminders, estimates, invoices, and information relating to services you request.

RACCO may also send promotional communications concerning HVAC services, seasonal maintenance, special offers, and related company updates, subject to applicable law and any required consent.

Marketing emails

You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting office@raccoservices.com. We will process unsubscribe requests as required by law.

Text messages

RACCO may send both service-related and promotional text messages. Where required by law, we will obtain appropriate consent before sending marketing text messages.

  • Reply STOP to opt out of text messages where this option is supported.
  • Reply HELP for assistance where supported, or contact our office at 661-299-5898 or office@raccoservices.com.
  • Message and data rates may apply.
  • Message frequency varies depending on your service needs and communication preferences.

Consent to receive promotional text messages is not a condition of purchasing HVAC services.

We will honor applicable opt-out requests. Opting out of marketing communications does not automatically stop essential service-related communications that are reasonably necessary to fulfill a service request or maintain an account, where permitted by law. You may contact us to discuss your communication preferences.

Mobile information and SMS consent

Mobile phone numbers and text-message consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be disclosed to service providers that support our messaging operations, subject to appropriate restrictions, or as otherwise permitted or required by law. Such disclosures do not authorize those providers to use SMS consent information for their own marketing.

5. How We Share Information

RACCO does not sell personal information in exchange for money as part of its ordinary business practices.

We may disclose information to service providers that help us operate our business, including providers of:

  • Scheduling, dispatching, and customer management software.
  • Payment processing and accounting services.
  • Email marketing, text messaging, and customer communication platforms.
  • Website hosting, maintenance, analytics, and technical support.

These providers may process information on our behalf to deliver their services, subject to applicable agreements and law.

We may also disclose information when necessary to provide requested services, comply with legal obligations, respond to lawful requests, protect our rights, or address fraud and security concerns.

If RACCO uses advertising technologies or other tools that constitute the sale or sharing of personal information under applicable privacy laws, we will provide any required disclosures and choices.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, improve the visitor experience, and help us understand how visitors interact with our website.

Certain third-party services integrated into our website, including ServiceTitan for online appointment scheduling and customer messaging and Google Maps for location information, may use cookies or similar technologies to provide their services.

These technologies may collect information such as browser type, device information, IP address, and website interactions, depending on the service and its configuration.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality or the availability of some features.

We may update our use of cookies and website technologies as our website and services evolve..

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, administer customer relationships, resolve disputes, meet legal requirements, and protect our legitimate business interests.

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Privacy Rights

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information, and the right to opt out of certain sales or sharing of personal information where applicable.

California residents may have additional rights under California privacy laws if those laws apply to RACCO. These rights may include rights to know, delete, correct, and opt out of certain uses or disclosures of personal information, subject to applicable exceptions.

To submit a privacy request, contact us using the information in Section 12. We may need to verify your identity before fulfilling a request. We may retain certain information when permitted or required by law.

9. Children’s Privacy

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without legally required authorization.

If you believe a child has provided personal information to us, please contact us so we can review the matter.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including online scheduling and payment platforms. Those providers may have their own privacy policies and practices. RACCO is not responsible for the privacy practices of third-party websites or services that we do not operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, or legal obligations. Updates will be posted on this page with a revised effective date.

12. Contact Us

For questions about this Privacy Policy or to submit a privacy-related request, contact:

RACCO Inc.
dba RACCO Heating & Air Conditioning
26740 Oak Ave, Ste F
Santa Clarita, CA 91351
Phone: 661-299-5898
Email: office@raccoservices.com
Website: https://raccoservices.com